Transformation and forward momentum in healthcare leadership, patient engagement, culture, and performance.
Transformation and forward momentum in healthcare leadership, patient engagement, culture, and performance.
Developing Compassionate, Confident Leaders
We equip healthcare leaders and managers with the emotional intelligence, communication, and decision-making skills needed to lead with empathy and accountability. Our training and coaching programs create empowered leaders who inspire trust, motivate teams, and elevate the standard of care.
Transforming How Patients Feel, Connect, and Trust
We help practices and facilities reimagine the patient journey—from first contact to follow-up care. By focusing on authentic connection, active listening, and team alignment, we strengthen patient loyalty and satisfaction while driving measurable improvements in outcomes and retention.
Building Healthier Workplaces from the Inside Out
We partner with organizations to reshape workplace culture, fostering collaboration, communication, and compassion across every level of the team. Our approach helps reduce burnout, improve morale, and create an environment where people and purpose align.
Aligning People, Purpose, and Process for Results
We provide customized strategies to unify leadership, staff, and operational goals. By integrating empathy-driven leadership with performance metrics, we help organizations achieve sustainable success — balancing care quality with team fulfillment and productivity.
When your organization needs quick clarity or short-term support, our hourly consulting sessions deliver targeted strategies and actionable solutions.
Perfect For:
Leadership coaching, executive strategy sessions, or resolving a specific cultural or operational challenge.
Includes:
Investment Range:
Per hour, based on scope and depth of engagement.
📅 Book a Free Consultation to discuss your goals and determine the right approach.
Designed for practices, facilities, or health systems seeking deeper transformation, our project-based engagements are comprehensive, structured, and results-driven.
Perfect For:
Leadership development, patient engagement improvement, and cultural transformation initiatives.
Includes:
Investment Range:
Depending on organization size and complexity.
📋 Schedule Your Consultation — let’s create a custom strategy that fits your facility’s vision.
Our monthly retainer program provides consistent access to our consulting expertise — ideal for organizations looking to maintain leadership alignment and cultural momentum throughout the year.
Perfect For:
Healthcare facilities seeking long-term leadership development and cultural continuity.
Includes:
Investment Range:
🔹 Starting per month
(Tiered options available based on hours and level of support.)
📆 Partner with Empact — build a sustainable leadership rhythm with monthly guidance and accountability.
We believe in aligning success with outcomes. Our value-based model connects consulting results directly to your organization’s measurable progress.
Perfect For:
Organizations ready to tie investment to impact — such as improved employee engagement, patient satisfaction, or team retention.
Structure:
Example Metrics:
Patient satisfaction increase
Staff retention improvement
Leadership team alignment and performance growth
🤝 Let’s Build a Partnership That Empacts Lives.
Every healthcare organization has its own story — and so does every Empact engagement.
After your free consultation, we’ll craft a custom proposal that reflects your mission, timeline, and budget while ensuring transformational results.
No hidden fees. No cookie-cutter programs. Just Empathy + Impact — the foundation of every partnership we build.
Take the first step toward meaningful change in your leadership, culture, and patient engagement.
🗓️ Contact us today to schedule your complimentary consultation and explore how Empact Health Consulting can help you create a culture of collaboration, compassion, and high performance.
Shawn T. Brown is a dynamic leader, speaker, and business strategist with a passion for transforming people and organizations through empathy, leadership, and action. As the Principal Consultant of Empact Health Consulting, Shawn brings over 25 years of proven experience in leadership development, business growth, and cultural transformation across industries. His mission is simple yet powerful — to help healthcare leaders create workplaces where compassion drives performance and where patient engagement begins with empowered people.
Shawn holds a Bachelor’s degree in Business with a minor in Management and a Master’s degree in Healthcare Administration, combining a strong academic foundation with real-world expertise. His deep understanding of organizational structure, operational efficiency, and human behavior allows him to identify key opportunities for growth and sustainable change within healthcare systems, practices, and facilities.
In addition to his leadership at Empact Health Consulting, Shawn is the Founder and CEO of BFG Brown Financial Group, which includes Brown & Brown Insurance Agency, a Goosehead Insurance franchise, and Unstuck, his keynote speaking and training platform. Through BFG, Shawn has built a reputation for delivering results through personalized strategy, integrity, and innovation. His work spans from guiding individuals through complex financial decisions to helping healthcare teams strengthen leadership alignment, communication, and culture.
Licensed in health and multiple lines of insurance, Shawn’s business acumen and industry versatility allow him to approach healthcare consulting through both a financial and human-centered lens. He understands that meaningful transformation in healthcare begins with leadership that listens, teams that connect, and organizations that lead with purpose.
Known for his never-give-up mindset, results-driven approach, and heart for people, Shawn has inspired countless professionals through his speaking, training, and mentorship. His life’s work reflects the very essence of Empact — blending empathy with impact to create lasting change.
“Empathy in action. Impact with intention.”
That’s not just the motto of Empact Health Consulting — it’s the way Shawn leads, serves, and succeeds.
Rachel M. Wilkins is a highly skilled healthcare leader and board-certified Adult-Gerontology Acute Care Nurse Practitioner with more than 20 years of clinical and operational experience. As Consultant Collaborator at Empact Health Consulting, Rachel applies her extensive background in nursing leadership, staffing optimization, and patient care excellence to help healthcare organizations improve team engagement and strengthen care delivery.
Her career has spanned nearly every area of healthcare—from long-term care and rehabilitation to ICU, interventional radiology, and emergency medicine. This comprehensive experience allows Rachel to bring real-world insight to her consulting work, aligning workforce strategy with the realities of frontline care.
Rachel is deeply committed to empowering medical professionals and creating environments where both patients and caregivers can thrive. Based in Phoenix, Arizona, she continues to lead with compassion, integrity, and a passion for making a lasting impact on healthcare systems and the people they serve.
Wayland Williams is an accomplished healthcare leader and entrepreneur with over a decade of experience driving operational excellence and advancing patient-centered outcomes across diverse care environments. As Consultant Collaborator at Empact Health Consulting, he brings a strategic blend of executive insight, hands-on leadership, and performance-driven discipline to every engagement.
With a Master’s in Healthcare Administration, Wayland has successfully led clinical and operational teams, including serving as Director of Operations in hospice and in leadership roles within complex healthcare systems. He is recognized for fostering high-performing cultures rooted in clarity, accountability, and collaboration—turning strategic vision into measurable results.
Before entering healthcare leadership, Wayland founded a high-performance athletic training company that developed collegiate and professional athletes through physical and mental conditioning. He also leverages his business acumen in real estate investment and property development, reinforcing his commitment to long-term, sustainable growth.
A former collegiate athlete, Wayland’s leadership philosophy centers on preparation, perseverance, and performance—principles he now applies to help healthcare organizations and their teams achieve excellence.
Let's schedule your Free Consultation via phone call or online meeting.
7014 E Camelback Rd, Suite B100A Scottsdale, AZ, USA
Open today | 09:00 am – 05:00 pm |
